What we do when we get something wrong

We work hard to get every fact right. Even so, mistakes can slip through. When one does, you should be able to see what was wrong, what we changed, and when. That way you never have to guess whether a guide is still accurate.

When we change a guide after it’s published, we label the change so you know what happened.

• Correction. We got something wrong, such as a wrong number, date, or name, and we fixed it.
• Clarification. The facts were right, but the wording was confusing, so we made it easier to understand. Nothing factual changed.
• Update. New information came out after we published, such as a new version of a scam, newer numbers, or a change in the law. The guide wasn’t wrong before. We just added the latest information.

When we correct a published guide, we add a visible note on the article itself. That note stays on the article permanently. It does not get removed once the correction is old news.

When we update a guide with new information rather than fixing an error, we add an updated date next to the original published date, so you can see at a glance that the guide has been refreshed since it first went live.

If something on our site looks wrong, out of date, or confusing, please let us know. Tell us:

• The name of the article
• What looks wrong
• A link to a reliable source, if you have one
• Your contact details, if you would like a reply once we have checked it.

Send this through our contact page.

This section lists every significant correction we have made, meaning one that changed a key fact, figure or conclusion in a published guide. It does not list small fixes like typos, broken links or formatting.

As of the date at the top of this page, no significant corrections have been logged. When we make one, we will add it here with the date, the article title and a short description of what changed.